Terms of Use (EULA)

These Terms of Use are the end user license agreement (EULA) for the HUMANS app and website. We grant you a personal, revocable, non-transferable license to use HUMANS on devices you own or control, for as long as you follow these Terms. You may not copy, modify, reverse engineer, or resell the service.

If you downloaded the app from Apple's App Store, these Terms are between you and Marathon Systema LLC, not Apple. Apple is not responsible for the app or its content, has no duty to provide support or maintenance for it, and is not responsible for any claim relating to it. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them. Where these Terms say nothing on a point, Apple's Licensed Application End User License Agreement applies.

You must be 18 or older to use HUMANS, and one account per person. Creating an account requires a working phone number, which we verify by text, and a number can only be used for one account. You agree to provide accurate information and keep your account secure. By creating an account you agree to these Terms and our Privacy Policy.

HUMANS has zero tolerance for objectionable content and abusive users. Objectionable content includes harassment, hate speech and slurs, threats, sexual content involving minors, unsolicited sexual messages or images, and anything that degrades another person. We remove such content and remove the user who posted it. Other prohibited conduct includes fraud and romance scams, impersonation, scraping, and automation.

Child sexual abuse and exploitation (CSAE) is strictly prohibited and is reported as described in our child safety standards. Prostitution, sex trafficking, and commercial sexual exploitation are also strictly prohibited (consistent with FOSTA-SESTA). We keep records of moderation actions as evidence of enforcement.

Messages between members are checked by an automatic filter before they are delivered. A message that breaks these Terms is not sent.

You can report any message or any person, and block anyone, from inside the app: hold a message or a conversation, or open the person's profile. A block takes effect at once, removes that person from your chats and introductions for good, and notifies our team.

A person on our team reviews every report and every block within 24 hours. When content breaks these Terms we remove it and remove the account that posted it. We may also warn or suspend accounts. You may appeal a moderation decision through our contact page.

Considered and Exhaustive are monthly subscriptions that renew automatically at the price shown when you subscribe, until you cancel. You keep your plan until the end of the period you paid for.

In the iOS app they are sold through Apple: payment is charged to your Apple Account when you confirm, the subscription renews unless you cancel at least 24 hours before the period ends, and you manage, cancel, or request a refund in your App Store account settings under Apple's terms. On the website they are charged to your card through our payment processor, and you cancel in Settings.

HUMANS is not available in sanctioned jurisdictions, including Cuba, and Venezuela while our legal review is pending. You agree not to use the service from a sanctioned country and to comply with applicable export controls.

You retain rights to the content you provide and grant us the license needed to operate the service. To report copyright infringement, write to legal@humansconnections.com with the work you own, the material you say infringes it, your contact details, and a statement made in good faith. We answer every notice and remove material that should not be here.

HUMANS does not conduct background checks (see our safety page), does not guarantee matching results, and is not responsible for the conduct of any user. Meeting people you find through the service is your responsibility. The service is provided “as is”.

HUMANS is a matchmaking service. It is not a medical, psychiatric, psychological, counselling, or crisis service, and the AI you talk to is not a therapist, a doctor, or a professional of any kind. Nothing it says is advice, diagnosis, or treatment, and you should not rely on it as such or delay seeking professional help because of it.

In an emergency, contact your local emergency number. The app can surface crisis resources when it detects certain language, and that is a signpost, not care. We cannot monitor you, we cannot respond in real time, and we are not able to intervene.

You are free to share as much or as little as you want. Please do not send us information you would not want recorded, information about other people who have not agreed to it, or anything you are under a legal or professional duty to keep confidential. See our crisis protocol and Privacy Policy for what happens to what you do share.

Messages you send to the AI are screened automatically for risk to you or to another person, for indications that a user is under 18, and for content we are not willing to hold. When something is flagged, a person on our team may review it. We may limit, suspend, or close an account at any time where we reasonably believe someone is at risk, a user is under 18, our Terms have been broken, or the law requires it, and we may do so without notice where notice would increase the risk. Where we act, our appeals route remains open unless the law prevents it.

These Terms are governed by the laws of the State of Wyoming, United States, and disputes are subject to the courts located there, to the extent permitted by law. Marathon Systema LLC is the operator. (DRAFT: to be confirmed with counsel.)

We may update these Terms and will notify you of material changes. You may stop using HUMANS and delete your account at any time. Contact: legal@humansconnections.com.